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ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096erver Exception during PPR, #33
We have tried different browsers [with cleared caches] 2 different fones but her account keeps getting the same error. It seems to be account specific as I can lof in fine on my account from the same PC.
I would suggest ringing 191 or Live Chat as they can check her account. Obviously she'll have to ring them being the Account Holder.
There are other ways to top up in the interim @django68 which i assume your aware of.
I hope this is resolved asap for you.
I topped up without using the account route. This must be a known issue as I have seen other users have encountered the exact same problem.
I'm getting that problem a lot of the time. I've found that, by following the advice given here, and closing further error reports if they pop up, I am able to view my account. It seems to be essential to navigate using the column down the left hand side of the page - if I use links from the rest of the page, the error report recurs, but can be closed again. Driving me mad!
This is an ongoing issue. I have reported it a few times and now been told this morning that it will probably be another 5 days before it's fixed. That seems an exceptionally long time to me! I have found that you can still login if you ignore the exception error and then click on Account and you can access most of your info, although not all. One area that's not working is changing the pin number. That was my main reason for going on as the pin I have had for years is not recognised by Vodafone. Not impressed with company I'm afraid and wouldn't risk using in the future!