main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay as you go

Mobile broadband dongle topup

SOLVED
View solved solution
Highlighted
3: Seeker

Hello 

 

I topped up the data on my mobile broadband dongle. When I went to use it's stating i need top up

The transaction was successful and it is pending in my bank account. 

I done a live chat and the jist of the conversation was I've to contact my bank and complete a form. 

Is this right? There is enough money in the account etc. 

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
17: Community Champion

Hi @SIRPOUTY 

 

Live chat should have accessed your account to find out is the data pack is pending on your mobile broadband PAYG account. 

 

If you have followed this link to add your data pack: PAYG top up

and the pack is not available by tomorrow morning, this is going to need further investigation from the Team.

 

You can contact the forum team here: Contact Us

View solution in original position

View more options
3 REPLIES 3
17: Community Champion

Hi @SIRPOUTY 

 

Live chat should have accessed your account to find out is the data pack is pending on your mobile broadband PAYG account. 

 

If you have followed this link to add your data pack: PAYG top up

and the pack is not available by tomorrow morning, this is going to need further investigation from the Team.

 

You can contact the forum team here: Contact Us

View solution in original position

View more options
3: Seeker

Brilliant thank you so much

View more options
2: Seeker

You need to buy a data pack in order to use the internet on your dongle, Mobile Wi-Fi, iPad or tablet mybkexperience.

View more options