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12-01-2019 04:07 PM
Hey.
I have a 10 punds big value bandle (the SIM was bought in UK and Im travelling in Germany)..
For some reason, I cant use the SIM data (calls and SMSs do work properly).
I did change the APN of the device to "Vodafone Internet" as instructed in another page. Mobile data is on, roaming is on as well.
Any ideas?
I would apprecicate any help as I'm fighting my device for quite a long time.
Solved! Go to best answer.
12-01-2019 04:17 PM - edited 12-01-2019 04:37 PM
Hi @Emilias
Your APN is incorrect. You need PAYG WAP, it should be pp.vodafone.co.uk.
The easiest way is to text WEB to 40127. Please also refer to the device guides on the link below.
How do I set up my phone for internet?
However, as you are not in the UK and not on the local network there may be a problem calling the short code number from Germany but you may be able to enter the APN manually. If this does not work you will need to wait until you are next in the UK.
It's only the short code number where there would be a problem texting, short codes don't generally work when you are on a roaming network. All other SMS's should work.
12-01-2019 04:17 PM - edited 12-01-2019 04:37 PM
Hi @Emilias
Your APN is incorrect. You need PAYG WAP, it should be pp.vodafone.co.uk.
The easiest way is to text WEB to 40127. Please also refer to the device guides on the link below.
How do I set up my phone for internet?
However, as you are not in the UK and not on the local network there may be a problem calling the short code number from Germany but you may be able to enter the APN manually. If this does not work you will need to wait until you are next in the UK.
It's only the short code number where there would be a problem texting, short codes don't generally work when you are on a roaming network. All other SMS's should work.
12-01-2019 04:24 PM
I swear I tested both, but after you wrote I changed for PAYG WAP and now it works..
SMS with WEB to 40127 doesnt work though, and I dont know why as other SMSs are working. Any idea?
Thanks a lot AnnS.
07-05-2019 08:46 PM
My sim is not working my roaming data are on but is wtrote no service on the left of my screen
08-05-2019 01:50 PM
@Francesca06 I'm sorry to hear you're having difficulty with you service whilst roaming, I understand how frustrating and unsatisfying this must be. To refresh your connection, have you tried performing a manual roam? You can see how to do this on our device guide. Please let me know how you get on.