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Pay as you go

Network Guarantee Tool Completely Disappeared From My Vodafone App

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7: Helper

Hi there,

 

Am using latest My Vodafone app from play store which for me is 8.1.

 

I have noticed today the network Guarantee tool has completely gone from my app and only options I have for network is a speed checker and a checker to see what signals are available in my postcode.

 

I use the free 250mb data you get for using the tool without fail every month (or is it now 60 days) as I always run out of data but now the tool has gone.

 

I have a dual SIM phone and even alternated between the two Vodafone accounts I have and it doesn't show up on either. 

 

As I spend close to £100 a month on these two Sims, it is nice to get a little 250mb extra data when I need it.

 

Help?

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10 REPLIES 10
17: Community Champion

I've just looked at my own myvodafone @ReedPR  and it's the same on mine.

 

It's still shown in Network-Satisfaction-Guarantee/Network-Satisfaction-Guarantee-Tool.

 

Maybe the Vodafone Social Media Teams here can officially clarify why it seems this has been removed. 

 

Screenshot_20190621-132001_My Vodafone.jpg

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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7: Helper

Hi @BandOfBrothers

 

It's been too long since we spoke hope you're well.

 

This is very strange behaviour even for Vodafone. If your Network Guarantee Tool has gone, we do indeed have ourselves a problem. I don't recall when I last saw it on my app but it was definitely this month I am certain of that.

 

I wouldn't be surprised to see it gone. If I'm honest it's a pointless tool from Vodafone's side as the data they get from the constant no signal or slow signal is never really true. You just click on whatever option you want to get free 250 data.

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17: Community Champion

Looking again from what I can make out it's been removed since the update to the app which was from June.

 

Looks like a business decision.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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7: Helper

Which version do you have of the My Vodafone app @BandOfBrothers? Mine hasnt been updated since 28th May and I have version 8.1.

 

Interestingly, according to this update in Playstore, these are the improvements -

 

This update lets users set their marketing preferences and easily access where to change permissions for their device. It also includes some fixes to help improve app stability and availability.

 

Very interesting that this update improves availability and yet only change I can see is a service is now unavailable. The irony is most amusing!

 

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17: Community Champion

Hi @ReedPR  and @BandOfBrothers  I believe that this was withdrawn from 23rd June and is no longer to be offered by Vodafone. 

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17: Community Champion

Same as you @ReedPR 

 

As I mentioned it's been removed.

 

@63johnw  thank you for confirming. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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7: Helper

@63johnw thank you very much for confirming this. I have attempted to go on Vodafone's site myself and search for official confirmation this service is coming to an end on June 23rd to no avail. The option for the guarantee tool has gone from the site apart from archived answers but no official word on show at all. I don't suppose you could send me a link to this mysterious announcement if you don't mind? I would just to read it. 

 

@BandOfBrothers oh well another nice little bonus gone. I wonder what will be next

 

Thanks for the assistance both of you, as always it's good to have champions around who can provide answers seemingly when even Vodafone keep quiet.

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17: Community Champion

Hi @ReedPR  I have asked someone from Vodafone to look at this and comment. 

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Moderator

@ReedPR  - I'm sorry as I understand this extra 250mb benefited you. @63johnw and @BandOfBrothers are right in saying it's no longer available. 

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7: Helper

Hi @Gemma

 

Thank you for confirming this. Can I ask you when this decision was made and why it does not appear to be on vodafones site at all and even when you search online, there isn't a single site that is aware of this? 

 

I can understand why you would withdraw this tool as it's pretty useless from your end as you are relying on honest user feedback. As I say, when I am running out of data, I just click on random options.

 

It's a pity that the 250mb free data us gone now though. That is what set you apart from other networks by rewarding loyalty and feedback. 

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