Hi there,
Been with Vodafone about two years now and this is my second phone and phone number with them.
My first phone left a lot to be desired had no end of trouble getting a signal so decided to get a new phone 2 weeks ago.
Since then I have had repeated conversations with the live chat team and 191 team to the point I know pretty much all of them.
All I have wanted to do is set up iou and make the teams aware I wasnt receiving security code texts and all assure me they have sorted this out.
On one occasion I asked a live chat member to confirm whether or not I was on iou as it was not showing on my vodafone app and he ended up taking it off!
After about 11 days and at least 9 separate requests, iou was finally set up and i was using it. As i wasnt still receiving security code texts to access plan usage online, I requested a live chat agent to look into this. They then end up resetting my phone number and thus now Vodafone thinks im a new customer who has not topped up so I have not got iou and started the ball rolling again asking the live chat team to set it up. As you can imagine this is getting extremely tiresome. If every agent says they have sorted these problems then what is it the other ones have done who claim the same?
Apologies for the rant but as i tend to top up at least 5 times a month, I believe I deserve better than this.
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