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Not received my PAC after requesting it, now have to wait 30days?

sitback
2: Seeker
2: Seeker
3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

Unless Vodafone are having systems issues they are required to provide a PAC over the phone to you or by text within a couple of hours. 

 

Link > http://ask.ofcom.org.uk/help/telephone/PAC 

 

If this was me I'd speak with customer service via 191 or Live Chat again. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

AnnS
17: Community Champion
17: Community Champion

Hi @sitback

 

Before a PAC code can be issued, the SIM has to be active on the network. This means you will have needed to have topped up and made a few chargeable activities.

 

If you have the SIM active, please try again. There is no reason to have to wait 30 days.

Annie_N
Community Champion (Retired)
Community Champion (Retired)
Could you have got through to the wrong section, and they thought you were looking for a NUC? 30 days for a PAC simply isn't a permissable situation!