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Pay as you go

Not receiving incoming calls or texts

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2: Seeker

Came over to Vodafone about 10 days ago, still cannot receive incoming calls or texts even though I can make outgoing calls and send texts.

 

I've been told I need to wait another 3 days until the porting team can figure out if it actually came over from Virgin in one piece.

 

I am self-employed and this is NOT acceptable, looking for any help/advice.

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2 REPLIES 2
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17: Community Champion

This sounds like a Split Port which only the Vodafone Porting In Teams can deal with @sarahp500

It sounds like this has been escalated already. 

I hope this is sorted out asap. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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Moderator

@sarahp500 As it been over 3 days since you posted, please can you advise whether the split service issue still remains? I believe you mentioned our porting team were already investigating the port order?

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