Ask
Reply
Solution
05-11-2018 05:04 PM
Came over to Vodafone about 10 days ago, still cannot receive incoming calls or texts even though I can make outgoing calls and send texts.
I've been told I need to wait another 3 days until the porting team can figure out if it actually came over from Virgin in one piece.
I am self-employed and this is NOT acceptable, looking for any help/advice.
05-11-2018 05:32 PM
This sounds like a Split Port which only the Vodafone Porting In Teams can deal with @sarahp500
It sounds like this has been escalated already.
I hope this is sorted out asap.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
10-11-2018 02:27 PM
@sarahp500 As it been over 3 days since you posted, please can you advise whether the split service issue still remains? I believe you mentioned our porting team were already investigating the port order?