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Interesting story here I wonder if they've gone too far in the other way making things too secure maybe they haven't foreseen a problem whereby the account verification logic does not work itself so no one can get anything done. Here's today's error LOL
Interesting - and depressing!
It could well be relevant, although I had read Natasha's recent description of procedure as being entirely relevant to troubleshooting an obscure problem before referring it for action. The procedure doesn't seem very relevant to a situation in which the problem has "self-described" - all that it required is to pass on the information that customers in a certain category are reporting a specific error.
Of course, there don't seem many of us reporting it yet, but I'd think that this is down to the way in which many PAYG customers use their accounts, and to the remarkable degree of separation between account and app. I normally only look at my account once a month, just to check that there haven't been any surprises relating to the renewal of my BVB, but otherwise just use the app unless something there puzzles me. In this case I wanted to look at my account mid-month because the "active since" date and predicted time to renewal seemed at variance - I subsequently realised that I hadn't woken up properly, and that the date was in 2017, and therefore telling me something quite different 
It will be a pity if such an easy fix doesn't happen promptly because Vodafone has applied inappropriate security criteria to the situation, but that's up to them. I suspect that the majority of PAYG customers don't find this forum, and those who don't get a solution via CS will consider "walking" if this problem isn't fixed within a reasonable timeframe.
@srpsrp Your screenshot has now been approved - I get a similar screen if I try to log in from my phone, although I think I was getting the more specific error report a few days ago! I give below today's PC version for me - the final bit varies from time to time, earlier this morning it was 1o1, now it's 1m1. Presumably you've also been getting reports along the lines of "Invalid Data Value - AccountID should be Numeric" if you try to log in from a PC?
If some part of the Vodafone Team has been in contact with you, it might be worth giving the reference number here (like #12345678), if you're willing to go down the route of them examining your account. I'm still being stubborn over the matter, but it is an individual choice!
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@mike37p - We don’t want to feel this way and it’s a shame to hear you’ll be leaving us. We’re in contact with the team we’ve escalated this to daily and we’re keen to get it resolved with them as soon as we can.
@ak346115 – This is currently being investigated by our Specialist team. So we can add your account to the list of examples we’ve given, please send us your details by following the instructions in this private message.
When you then receive the auto reply email, please reply to it including a screen shot attachment showing the error you’re getting and the timestamp.
@srpsrp – We’ve searched for your email via the address you’d registered to the Community with. Due to the amount of emails we receive, please let us know the reference number from the auto reply (it looks like #1234560).
