Hallelujah! I was about to JTG away the remaining balance from my second-string account and get my PAC, when I saw the advance warning of significant maintenance work on My Vodafone. I decided to hold fire until after the weekend and I’m glad to confirm that all three of my AM-numbered accounts are accessible again.
The SOP described for troubleshooting problems appears to allow no room for commonsense or good customer relations, and there are alarming discrepancies between the narratives of what was being done. However, someone must finally have informed the programmers, who have done the obvious and corrected the earlier programming error. I hope that the apparent determination of Vodafone’s Forum Team to adhere to the SOP, inappropriately and regardless of the delay caused, hasn’t cost Vodafone too many customers, but I’d hazard a guess that mike37p isn’t alone in deciding to walk.
The silence in response to questions from mike37p and myself on how older test accounts were behaving has made me wonder whether the Team still has accounts of sufficient age. I’m not particularly wedded to two of the three AM-numbered accounts; indeed one must be getting near to falling over the edge of the 270-day cliff, and I have a strategy to clear the balance on the other. So, if the Team would like to take those over, could someone PM me on how best to send you the details (and the SIMs)?
