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Pay as you go

Online account error

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Moderator

@SuperStomper In this case if you're able to access the online account with all features as it is, you wouldn't need to re-register all over again. Please keep us posted if there's any further issues since being up and running again, I'm hopeful everything will be running smoothly now though. 

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4: Newbie

I am still majorly struggling with this, I have made numerous calls etc to support and the advice given such as remove my sim card and re insert it into the phone to help improve the access to my online account whilst using a desktop PC!! 

 

Some how now when I log in using my user name and password all of my details have been deleted so one logged in it now says I have no phone number ofn the account. I spoke to supprt at 8pm last night for just under and hour and eventually they decided to put me through to tech support but said they could not as it was 8:55 and they were going home soon!

 

So please can somebody help me to get back to where I have been with this account?

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Moderator

I'm disappointed to hear you're having problems getting your online account up and running @mobilecentre. I'm sure we'll be able to help you, as this will involve us accessing your account, please contact us via Facebook at Vodafone UK, or on Twitter using the handle @VodafoneUK and we'll be happy to help.

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