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Pay as you go

PAYG Credit disappeared

2: Seeker

I topped up with £10 credit, but it seems to have just disappeared without my knowledge as to how it's gone.  Therefore I can only make emergency calls only on my phone at the moment.  I hadn't even sent a text or made any phone calls.  How did this happen...?

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17: Community Champion

Are you on Payg1 or the Big Value Bundle tariff is the first question @AnnMarie66 

Your myvodafone should show which.


If your still unsure then customer service on 191 or Live Chat can access your account and advise where your credit has gone to.


And the Vodafone Social Media Teams via Contact-us-for-account-specific-queries can help.

Unfortunately there is no account access via this forum anymore.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion

Hi @AnnMarie66 


The first thing that springs to mind is the credit has gone towards an opted into Big Value Bundle or there is a delay adding the credit to your account.


The best way to find the information you need on where your credit has gone will be your online account or the My Vodafone phone application, both will give details or active PAYG bundles.  If you have a bundle, you will find the bundle starting at midnight tonight, this may be the reason you are unable to use your phone. 


If you are still unclear you can contact Vodafone on the link below, they will have the necessary account access and confirm where your credit has gone.  Contact Us  TOBi is online now. 

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