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Pay as you go

Porting of number from 02 complete but unable to receive calls and textf

2: Seeker

I have swapped numbers from 02 to vodafone. And i can not receive calls or txt. I have spoke to numerous advisors all are filling me with the same rubbish.

 

I use my phone for buisness and calls from my daughter. Vodafone dont care. I need this sorted. Any advice guys 

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3 REPLIES
17: Community Champion

Ask Customer Services on 191 to escalate this to the Porting In Teams. 

Tell them you believe this is a Split Port. 

If your on a Business Account then the Team here are not able to access your account. 

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2: Seeker

Hi thanks for the reply. I am pay as you go.

 

I have been on live chat about 20 times and called 191 before. They didnt really no the problem. Its very frustrating being with out a phone for incoming calls.

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17: Community Champion

I can well imagine @Racheyt

 

When you ring 191 use the Split Port buzz word. 

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