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Pay as you go

Prepaid card credit gone

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1: Seeker

I live in Netherlands, and use the YOU 2+2 GB bundle. I top up for €20 at 2/21 12:29a.m. to renew the data, and then went on a trip to Spain.

Later, at 2/21 12:17p.m. (which I just arrived the place for roughly an hour), I received the message that my credit is zero left, all gone. But I haven’t start to use a lot of internet yet.

I thought the YOU bundle can be used in the EU, as I just went to Belgium, and it worked really well. Hope someone can help me out!! Traveling with no internet is quite inconvenient.

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17: Community Champion

Hi @LeslieLu

 

You will need to contact Vodafone Netherlands support for this https://www.vodafone.nl/

 

The forum here is Vodafone UK and cannot look into a Vodafone Netherlands issue.

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17: Community Champion

Hi @LeslieLu

 

You will need to contact Vodafone Netherlands support for this https://www.vodafone.nl/

 

The forum here is Vodafone UK and cannot look into a Vodafone Netherlands issue.

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