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16-05-2018 06:44 PM
Hi all,
Today I successfully transferred a pay as you go number to my main Vodafone pay monthly contract. All went well with this, so overall I'm happy, and this is how I want to leave things with my contract. I did have the "temporary" number on my pay monthly contract for a while though, and it's possible a few people/services may still have it.
Would it be possible to re-activate the "temporary" number from my old contract onto a PAYG SIM card? I understood that it would be disconnected as part of this process, but I'm hoping that I can catch it before it gets reallocated. The transfer completed today so it shouldn't be too deep in the system. I have another new PAYG SIM here that I'm happy to activate to get the old number onto.
No big deal if not, would just be reassuring in case I forgot to tell someone/update it. I also understand I'll need to keep the PAYG SIM active if this is a success.
If this is possible, could a Vodafone rep please get in touch, and I'll provide the details in a PM.
Thanks,
Jon
Solved! Go to best answer.
13-06-2018 01:21 PM
@jgtimps - I’m sorry you’ve not had a reply to your last email. We’ll be in touch by the end of today.
16-05-2018 06:49 PM - edited 16-05-2018 06:52 PM
Hi @jgtimps
When you transferred your PAYG number to your main contract, it would have overridden the number you were using immediately cancelling the number on the contract.
With it being a previous contract number, now cancelled, it would be unlikely Vodafone would be able to put the number on a PAYG SIM. The number would also need to be put on a plain blank PAYG SIM card without an added number and that is generally used when requesting a SIM swap for the same number.
However, it won't do any harm asking Vodafone, if you use live chat or call Vodafone, they will be able to advise accordingly.
17-05-2018 06:53 PM
Hi @jgtimps, @AnnS is spot on regarding your query. We're more than happy to double check to see if we can do this for you. I've sent you a private message with details on how to get in touch.
08-06-2018 11:39 AM
Hi,
I filled the form in as requested (back on the 17th May) but have not heard anything back. Could I have an update please?
Thanks,
Jon
08-06-2018 02:04 PM
@jgtimps Thanks for bringing this to our attention, I've managed to locate your email and I've forwarded your details on to a member of our team to be in contact with you as soon as possible.
13-06-2018 10:05 AM
@josh - thanks. I did receive an email and replied to it on Friday but have not heard anything since. Appreciate this may take time but I don't even know if anything is in progress! Could you take a look and let me know please? I haven't replied to the email to chase up, in case it ends up going to the bottom of a list.
Thanks,
Jon
13-06-2018 01:21 PM
@jgtimps - I’m sorry you’ve not had a reply to your last email. We’ll be in touch by the end of today.
21-06-2018 08:36 AM
This is now resolved, and I have my old number on pay as you go. Things were a little scrappy to start with, but as soon as @Gemma got involved things progressed nicely. She also sounds like a lovely person too based on the few minutes I spoke to her.
Many thanks Gemma for your excellent customer service, it's appreciated. If there's anything I can do further to express my thanks, please let me know.
Cheers,
Jon
21-06-2018 03:02 PM
21-06-2018 03:20 PM
Thanks. I've added a review over on Trustpilot as well - looks like you guys need all the help you can get over there! Thanks again.
Jon