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Pay as you go

Reactivate temporary number on PAYG

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3: Seeker

Hi all,

 

Today I successfully transferred a pay as you go number to my main Vodafone pay monthly contract. All went well with this, so overall I'm happy, and this is how I want to leave things with my contract. I did have the "temporary" number on my pay monthly contract for a while though, and it's possible a few people/services may still have it.

 

Would it be possible to re-activate the "temporary" number from my old contract onto a PAYG SIM card? I understood that it would be disconnected as part of this process, but I'm hoping that I can catch it before it gets reallocated. The transfer completed today so it shouldn't be too deep in the system. I have another new PAYG SIM here that I'm happy to activate to get the old number onto.

 

No big deal if not, would just be reassuring in case I forgot to tell someone/update it. I also understand I'll need to keep the PAYG SIM active if this is a success.

 

If this is possible, could a Vodafone rep please get in touch, and I'll provide the details in a PM.

 

Thanks,

 

Jon

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1 ACCEPTED SOLUTION

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Moderator

@jgtimps - I’m sorry you’ve not had a reply to your last email. We’ll be in touch by the end of today.

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9 REPLIES
17: Community Champion

Hi @jgtimps

 

When you transferred your PAYG number to your main contract, it would have overridden the number you were using immediately cancelling the number on the contract. 

 

With it being a previous contract number, now cancelled, it would be unlikely Vodafone would be able to put the number on a PAYG SIM.  The number would also need to be put on a plain blank PAYG SIM card without an added number and that is generally used when requesting a SIM swap for the same number.

 

However, it won't do any harm asking Vodafone, if you use live chat or call Vodafone, they will be able to advise accordingly.

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Moderator

Hi @jgtimps@AnnS is spot on regarding your query. We're more than happy to double check to see if we can do this for you.  I've sent you a private message with details on how to get in touch.

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3: Seeker

Hi,

 

I filled the form in as requested (back on the 17th May) but have not heard anything back. Could I have an update please?

 

Thanks,

 

Jon

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Moderator

@jgtimps Thanks for bringing this to our attention, I've managed to locate your email and I've forwarded your details on to a member of our team to be in contact with you as soon as possible. 

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3: Seeker

@josh - thanks. I did receive an email and replied to it on Friday but have not heard anything since. Appreciate this may take time but I don't even know if anything is in progress! Could you take a look and let me know please? I haven't replied to the email to chase up, in case it ends up going to the bottom of a list.

 

Thanks,

 

Jon

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Moderator

@jgtimps - I’m sorry you’ve not had a reply to your last email. We’ll be in touch by the end of today.

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3: Seeker

This is now resolved, and I have my old number on pay as you go. Things were a little scrappy to start with, but as soon as @Gemma got involved things progressed nicely. She also sounds like a lovely person too based on the few minutes I spoke to her.

 

Many thanks Gemma for your excellent customer service, it's appreciated. If there's anything I can do further to express my thanks, please let me know.

 

Cheers,

 

Jon

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Moderator

That's brilliant news @jgtimps. I'm glad @Gemma was able to resolve this. She's currenlty out of the office, but I've emailed your feedback to her and she'll pick this up when she returns 😁

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3: Seeker

Thanks. I've added a review over on Trustpilot as well - looks like you guys need all the help you can get over there! Thanks again.

 

Jon

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