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@Growltiger I'm glad to hear it sounds like your query is moving forward.
Please keep us updated and let us know how your wife gets on. Have you had any news on your My Vodafone account since your last post?
No, I have heard nothing. Please can you check what the status is on both my account and my wife's.
The reference is [#17696401].
@Growltiger I'm sorry to hear you and your wife are still having problems with your online accounts. I've chased this up for you and asked one of our advisers to get in touch, to give you an update as soon as possible 😊