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Retrieving an old mobile number, how to go about it?

markc89
2: Seeker
2: Seeker

Hello to all,

 

I'm looking for a little help, or should I say information on retrieving an old mobile number that I once had with Vodafone. However, I had this number in questions most probably touching just over 10 years ago!

 

I do remember the number very well and after a search to find out who the owner/carrier is, it does indeed come back as Vodafone. I've even tried calling the number and it's currently not in use.

 

Initial thoughts and comments I'm sure will be that there's no chance, and indeed it may have even been used by somebody else after me. However, surely there must be some way to retrieve an old number, not in use. I used to work for a telecommunications company and providing that the number was not use and was not in a quarantine pool, we could reassign all numbers that originated within our company. In fact, some time ago you could even buy the number and we could hold it.

 

I know every company is different but I have a feel it's more of a case of we can't really be bothered, or don't bother us with stupid requests, just take a god damn new number and let me get back to chomping on my pen.

 

Having spoken with customer services PayAsYouGo, I found them very unhelpful, as expected in all honesty. They simply searched the number and said I can't find it. Now, however, I'm looking for a serious answer with some possible positive outcome.

 

How can I retrieve this number? even if it means paying to Vodafone for it? I don't even mind being on the Vodafone network in order just to have it. And more so, who in Vodafone will be most likely to help and point me in the right direction.

 

Thank you to all in advance.

 

Mark

 

108 REPLIES 108

Hi @swiftypa, if a number has been disconnected, we can normally reconnect it within 90 days. If you can contact our Facebook or Twitter team, we'll love to clear up and confusion and take a look at your number. You can find how to contact us here

Hi, I have put a link on the Vodafine Twitter page probably a week or so ago, but no response.

The number was disconnected just over 90 days ago. I was given conflicting advice from about 4 different people st Vodafone 

When you sent us a message on Twitter, did you include your username and a link to this thread? 🙂

I believe I did. I went into the Vodafone shop as I wasn't sure how to do it and the girl in the shop did it for me 

GemmaP
Moderator (Retired)
Moderator (Retired)

@swiftypa Glad to hear you managed to get this sorted 😊

Got what sorted?? All that has happened is being given misinformation, let down and disappointed. 

 

GemmaP
Moderator (Retired)
Moderator (Retired)

@swiftypa  Sorry you feel disappointed with the service received. Did you not manage to get your number reconnected?

No not at all 

Mark
Community Manager
Community Manager

Hey @swiftypa If you've still not had a response to your post on Twitter, pop me your ID and I'll chase this for you 😊

My ID from where? Sorry I've never used these platforms before so no idea