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Pay as you go

Retrieving an old mobile number, how to go about it?

madbilly
2: Seeker

Hi @andy,

 

I asked lots of questions and ultimately the answer is that since it is beyond 90 days since the number was disconnected there is no way to get it back. This is in contradiction to some of the comments earlier in this thread which suggest that numbers can be retrieved many years after they were last used. I found it on Google search and read the first page and thought I would succeed to get my number back, but this was not the case. On that basis maybe it's worth locking this thread? Or at least editing the first post to state what is possible?

 

Cheer 🙂

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Evie
Moderator

Hey there @madbilly - Retrieving an old number is situation dependent in terms of when the number was disconnected, if it's been recycled to a new owner, if it's been transferred to another network by a new owner. All of these, and more, factor into whether we can retrieve the number.

Have you heard back from us on Twitter yet? If not, could you confirm the Twitter handle you used to contact us so we can make sure it gets picked up? 😊

 

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madbilly
2: Seeker

Hi @Evie,

Yes I heard back on Twitter - that is what I meant when I wrote that I asked lots of questions, please excuse me for being vague.

Cheers :Smiling:

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Nathen15
1: Seeker

I come across this post and have a similar issue. Did you manage to find your old number and retrieve it? 

Thanks, any advice would be appreciated.

Nathan

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madbilly
2: Seeker

Hi @Nathen15,

Yes they found the number but in my case it could not be retrieved, it is back in the number pool for random allocation apparently.

Good luck! 🙂

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Dc2009
2: Seeker

 Hi

Ive got a similar problem with an old Vodafone number. I wonder if I can get some help transferring it. 
thanks

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Anonymous
Not applicable

Hi @Dc2009  We can certainly look at the possibility of retrieving the number but it`s not something we can guarantee. I'd recommend contacting our Social Media Team here, they'll be able to explore your options with you.

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Gennolas
2: Seeker

Hello there,

I was hoping that someone would help me too on this as I used use this number for my work as a free-lance interpreter please? Thank you!

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Beth
Moderator

@Gennolas We're unable to access accounts over the forum due to it's public nature. If you can contact our Social Media team using the link @Anonymous provided above, we'd be more than happy to investigate your options there with you 🙂

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Amero
2: Seeker

Hi all, 

 

I'm trying to retrieve my old Vodafone number in the hope I can possibly get in contact with an old relative as that’s the only number they have for me. I have tried calling Vodafone but they are not very helpful at all, all they say is it can’t be done as it’s past 90 days. It feels like they can’t be asked by saying the number is lost in their system, a number having 11 unique digits should be easily to locate in my simple mind.Has anyone had any success retrieving their old number or who could help.  Any help is appreciated.Thanks 

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BandOfBrothers
17: Community Champion

It does all depend on the time elapsed @Amero 

Have you tried ringing the number to see if it's still live and been passed to someone new or is it dead.

The timeframe is 90 days after it's been deactivated and then it's put back into the number pool at a later date or can be passed to another network if was originally at some point on another network originally.

Customer services are the right department to speak to.

You could also speak with the Vodafone Social Media Team's via Twitter or Facebook Contact-us-for-account-specific-queries. 

I wish you all the best with this. 

Current Phone >

Samsung Z Fold³ 5G.

Back Up Phone >

Samsung Note 20 Ultra 5G - SM9860.

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Amero
2: Seeker

Thank you for the prompt reply. I have rung the number it’s definitely deactivated and it is an original Vodafone number. Was hoping they can actually do something about it, i shall get in contact with Vodafone over social media hopefully someone’s bothers to help from Vodafone, thanks for the idea. 

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