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Retrieving an old mobile number, how to go about it?

Anonymous
Not applicable

Hi @Dc2009  We can certainly look at the possibility of retrieving the number but it`s not something we can guarantee. I'd recommend contacting our Social Media Team here, they'll be able to explore your options with you.

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Gennolas
2: Seeker

Hello there,

I was hoping that someone would help me too on this as I used use this number for my work as a free-lance interpreter please? Thank you!

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Beth
Moderator

@Gennolas We're unable to access accounts over the forum due to it's public nature. If you can contact our Social Media team using the link @Anonymous provided above, we'd be more than happy to investigate your options there with you 🙂

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Amero
2: Seeker

Hi all, 

 

I'm trying to retrieve my old Vodafone number in the hope I can possibly get in contact with an old relative as that’s the only number they have for me. I have tried calling Vodafone but they are not very helpful at all, all they say is it can’t be done as it’s past 90 days. It feels like they can’t be asked by saying the number is lost in their system, a number having 11 unique digits should be easily to locate in my simple mind.Has anyone had any success retrieving their old number or who could help.  Any help is appreciated.Thanks 

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BandOfBrothers
17: Community Champion

It does all depend on the time elapsed @Amero 

Have you tried ringing the number to see if it's still live and been passed to someone new or is it dead.

The timeframe is 90 days after it's been deactivated and then it's put back into the number pool at a later date or can be passed to another network if was originally at some point on another network originally.

Customer services are the right department to speak to.

You could also speak with the Vodafone Social Media Team's via Twitter or Facebook Contact-us-for-account-specific-queries. 

I wish you all the best with this. 

Current Phone >

Samsung Galaxy s²² Ultra 256gb.

 

Secondary Phone >

Samsung Z Fold³ 256gb.

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Amero
2: Seeker

Thank you for the prompt reply. I have rung the number it’s definitely deactivated and it is an original Vodafone number. Was hoping they can actually do something about it, i shall get in contact with Vodafone over social media hopefully someone’s bothers to help from Vodafone, thanks for the idea. 

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jaya1920
1: Seeker

Hi, If you don’t mind me asking how did you find out that the number belonged to vodaphone? I’m in the same position, the no. is 10 years old but I just have no idea where it is and I want to have it again.

Thanks 

Jen

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