Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Retrieving an old mobile number

pat4046
2: Seeker
2: Seeker

‎06-08-2018 11:18 AM

I have vodafone sim which is deactivated, when I  call to  this number its goes on voicemail with 'you have dialed an incorrect number, check the number and try again ' message.

Is it possible to reactivate this sim ?

0 Thanks
2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

‎06-08-2018 02:15 PM

Only if it's been a day or so that it's become deactivated. 

After that when a number is quarantined it's eventually put back in the number pool to be re issue out at a later date. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

AnnS
17: Community Champion
17: Community Champion

‎06-08-2018 03:48 PM - edited ‎06-08-2018 03:51 PM

Hi @pat4046

 

How long has it been since you last used the number? 

 

If you are receiving that message it sounds like the number has already gone for recycling could be anywhere in the system and may even be allocated to a SIM ready for reissue.

 

The best thing to do is to use live chat, they will be able to tell you is it possible to locate and put the number on a PAYG SIM card.

 

Where PAYG numbers are concerned with there not being an infinite number of mobile telephone numbers available, once the number has not been used for a lengthy period, networks have to disconnect and recycle the number.