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Solution

Sim Swap problems PAYG - Cannot receive text messages

kirstyash123
1: Seeker

‎19-12-2017 09:21 AM

I recently lost my mobile and ordered a replacement Sim Card from Vodafone but I cannot complete the Sim swap, I have been onto the website and started the Sim Swap, I get to the point where it asks "Can you receive text messages" , I put No and it tells me to Contact customer services.

 

I contact customer services and they redirect me to the Sim Swap page again which I cannot complete, they have said it should take me to a Sim Swap form but this only seems to apply to pay monthly customers.

 

Can someone help?

0 Thanks
1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎19-12-2017 10:12 AM

Hi @kirstyash123

 

Can you get to a Vodafone High street Store because you need a blank sim card to sim swap with. 

The sim card sent out may already have a number assigned to it  

The store can sim swap in-house for you. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.