Spam texts sent from recipients without a number, 7726 suggests 'stop all' which is not possible

[wallmeerkat]

Hi, I am constantly getting spam texts.

These are sent with a word eg. 'Support' or 'FinanceADV' for example.

I forward the texts on to Vodafone 7726 spam reporting, who unhelpfully suggest that as it came from a 'short code', I reply to the original text with a 'Stop All'.

However, I cannot, as there is no number associated with these text numbered recipients.

Is there a better way of reporting spam that doesn't come back with stupid unworkable suggestions?

Thanks.

[drey_p]

Hi there

That is the correct way to report spam.  Personally I would not reply as it can sometimes make things as the spammers realise the number is active. 

[wallmeerkat]

Thanks.

I guess my confusion is that it is impossible to reply anyway, but that is the only suggestion from Vodafone - no suggestion that they will investigate the originating device etc. just "send Stop All".

So:

- This does not work, as it is not possible to text a non-numeric originator without an associated number.

- This is bad advice anyway as it encourages further spam.

[Retired-LouiseE]

Hello @wallmeerkat

The best way forward is to speak with our Live Chat through this link and we will look into these spam messages for you. 

Louise

[suresignaluser]

I've just had the same problem.

Robo-call from a company named "Colmex Pro" that was immediately followed up with a text message with that as the name of the sender (i.e. there's no phone number to report to SPAM).

Message is:Click here to activate your risk-free trading account @ pressforprofit.co/clmx/?id=xxxxxx
[I've replaced the numbers at the end with the"x" character]

[Will]

Hi @suresignaluser

You can always check out what to do with nuisance messages here.

Keep us updated if they send you another message after you follow the link I've posted.