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Pay as you go

Spend Limit increase on pay as you go

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2: Seeker

I’m having the same issue I spoke to someone via live chat about increasing payg spend limit and they told me to call 191 and they would easily be able to do that, he said he couldn’t help me and I would have to speak to someone else can I lenses get someone to shed some light on this please

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5 REPLIES 5
17: Community Champion

@JAMIEHIGHLOW 

 

From Account-bill-and-top-up/Charge-to-Bill.

 

If you’re a Pay as you go customer, you can only make purchases using your available credit. You can top up to make sure your balance covers your purchases. "

 

In regards to Playstation purchases > Charge-to-bill-on-PlayStation.

 

Payment-services-regulation-2017.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Hey,

 

im aware and have enough credit but it’s stoll saying spend limit has been reached

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17: Community Champion

Hi @JAMIEHIGHLOW 

 

The quickest way to get this solved would be through live chat, they will be able to look at your payment period and find the reason for your charge to bill being declined when you have sufficient credit.

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17: Community Champion

@JAMIEHIGHLOW wrote:

Hey,

 

im aware and have enough credit but it’s stoll saying spend limit has been reached


Hi @JAMIEHIGHLOW 

 

This must be some kind of account restriction then which only Customer Support on 191 or Live Chat can access.

 

That or the Vodafone Social Media Teams via Facebook and Twitter.

 

There is no account access via the forum.

 

I wish you all the best with this situation. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

@JAMIEHIGHLOW wrote:

Hey,

 

im aware and have enough credit but it’s stoll saying spend limit has been reached


Hi @JAMIEHIGHLOW 

 

I just wanted to link you to this thread,https://forum.vodafone.co.uk/t5/Pay-monthly/Charge-To-Mobile-Bill-not-working/m-p/2635420#M52338 there is a reply from the forum team which may help solve your problem.  If you still have problems the reply also has all the information you need to get in contact with the Team.

 

 

 

 

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