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18-09-2018 03:38 PM
I'm on pay as you go & I've topped up to buy a in game pack on 'Game of War' but I can't buy the pack because its saying my monthly spend limit is reached, the pack is only £15 & I've £16 credit, please help fix this, this is a cheap pack on my game & could go at any minute & it could be a couple of month before theres another at this price & I can't afford the expensive packs, thank you for your time
18-09-2018 03:42 PM
Is this on a Playstation ?
Sony have set the monthly spend limit to £10.00.
See this recent thread Charge-to-bill-on-PlayStation.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
18-09-2018 03:45 PM
No, I'm playing on android, I read somewhere that the limit is meant to be £30, not sure if that's right or not
18-09-2018 03:50 PM
You'll find the info you need in regards to transactions on Pay Monthly and Payg in.....
How-do-I-use-Charge-to-Bill. And Charge-to-Bill.
Customer services on 191 or Live Chat can help too.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
18-09-2018 04:13 PM
Hi @Suzanne74
The only limit on PAYG is the credit balance available on your phone.
There is a charge to bill bar available in your online account worth checking to make sure the bar is not enabled, this can be found under Services and Extras - Bars - Alerts.
If you still find you are unable to use the service, the forum team will get to the thread and will be able to help with your purchase.
18-09-2018 04:49 PM
Hi Ann,
That's what I'd have thought, as long as you have credit, I'm sure they'll sort it out for me, they seem to resolve a lot on here, I'm glad I decided to post in here, there seems to be lots of help
Thank you
19-09-2018 12:57 PM
Hi @Suzanne74, I've replied to your other post regarding your spend limit. If you follow the information I've provided, we'll be happy to help.