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...because of this there is no way to actually get the help being potentially offered.
I'm a computer programmer myself, so I know that just using a simple timeout could detect this
So why is the problem still happening?
This does not seem to be a new problem, so there has been time to fix it.
Is this the contact us page that you're referring to? I loaded this page just now and TOBi seems to be working for me 👍
Do you have the issue with the 'busy cursor' over WiFi or mobile data?
Have you cleared your cache and cookies and tried from a different browser and/or device?