Top up problems

[B33B33]

hiya can i ask you a question i top up my phone last saturday and it said my £10 big value buddle wne through and now its saying ive only got £2.80 of credit left 

[AnnS]

Hi @B33B33

If you log onto your online account or check your My Vodafone Application from your phone, this will let you know if the BVB is active and where your credit has been spent.

If this is still unclear, you will need to use live chat or call Vodafone, they will be able to clarify this for you.

[B33B33]

whats the number to ring vodafone please

[ToniCa]

191, free from your phone.

[DaneB]

Thanks for getting in touch with us @B33B33. That's not good to hear about your BVB credit. If you've been unable to see where the credit has been spent or you feel there's been an error, I've sent you a private message on how you can contact us so we can look into this with you.