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Pay as you go

Top up problems

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4: Newbie

Hello

I have a vodafone phone with the vodafone network.

I have a top up voucher and wish to top-up online on the vodafone site and not be using the phone or any shop.

Which web page should I visit, please, to top up the phone in thay way?

Thank you.

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17: Community Champion

Hi @SteveHigh

 

If you don't have the phone in your possession, you can always call 03333 048 048 from any other phone, just follow the prompts and enter the phone number you wish to top up.  If you have the use of alternative phone, you can also text the top up voucher number to the phone you wish to top up and the credit can then be added through the My Vodafone application or by calling 2345.

 

If you go to the top up page below, you should only need to enter the mobile number followed by the voucher number to activate the voucher. 

 

PAYG Top Up

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7 REPLIES
17: Community Champion

The options to redeem your voucher are...

"Activate your voucher quickly and easily through the My Vodafone app.

Alternatively, you can redeem it online from your mobile or desktop, or you can call 2345 free from your Vodafone Pay as you go phone. You can also dial *#1345* followed by your TopUp voucher number and then # (for example *#1345*123456789123#)."

How-can-I-top-up-my-phone.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

 

Samsung Gear s3 Frontier Watch.

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4: Newbie

Thanks for that, BandOfBrothers!

Steve

 

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4: Newbie

I want to be able to top up a Vodafone mobile on the Vodafone network using a voucher online from a Windows PC.

So I should be able simply to enter my phone number and then the voucher number.

I do not have the phone with me at the moment.

Thanks.

Steve

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17: Community Champion

I appreciate what your trying to achieve but Vodafone currently offer top up options as detailed in my link. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

Hi @SteveHigh

 

If you don't have the phone in your possession, you can always call 03333 048 048 from any other phone, just follow the prompts and enter the phone number you wish to top up.  If you have the use of alternative phone, you can also text the top up voucher number to the phone you wish to top up and the credit can then be added through the My Vodafone application or by calling 2345.

 

If you go to the top up page below, you should only need to enter the mobile number followed by the voucher number to activate the voucher. 

 

PAYG Top Up

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13: Advanced Member

@AnnS wrote:

If you go to the top up page below, you should only need to enter the mobile number followed by the voucher number to activate the voucher. 

 

PAYG Top Up


That's excellent news - until recently, if you tried that route, when you said you wanted to activate a voucher it took you to the login page for your online account, which was a right pain if you didn't have the phone with you. I couldn't understand that restriction, but now it does exactly as you describe - only took them a few years, but they finally got there.

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4: Newbie

Very many thanks, Ann - phone topped up now.

Thank you, too, to everyone else who responded to my query.

Steve

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