main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay as you go

Top up problems

RalucaStephanie
1: Seeker

I had top up my phone number / SIM with 10 £ cash from a Vodafone store in Southampton but this did not activate my sim card with GB etc. Why does it take so long? And how much time should I wait or how can I solve this problem please? Thanks a lot for your advice!

View more options
2 REPLIES 2
63johnw
17: Community Champion

Hi @RalucaStephanie live chat should be able to help with this or calling 191 during the day, they close at 9 in the evening I believe so you could still catch them tonight.

View more options
Alex
Administrator

@RalucaStephanie If you did still need any further support with your top up, please contact us using the link in my private message

View more options