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Pay as you go

Top up problems

1: Seeker

I had top up my phone number / SIM with 10 £ cash from a Vodafone store in Southampton but this did not activate my sim card with GB etc. Why does it take so long? And how much time should I wait or how can I solve this problem please? Thanks a lot for your advice!

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17: Community Champion

Hi @RalucaStephanie live chat should be able to help with this or calling 191 during the day, they close at 9 in the evening I believe so you could still catch them tonight.

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@RalucaStephanie If you did still need any further support with your top up, please contact us using the link in my private message

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