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Top up problems

Julianarojas
1: Seeker

Hello,

I have the £10 bundle to pay as you go, yesterday I paid since I had no more data but today I have no credit again. 

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

If your referring to a £10 Big Value Bundle   your top up of £10 should have been taken by Vodafone to pay for 3GB of Data , 250 minutes and Unlimited Texts @Julianarojas  when your refresh date comes about which is every 30 days.

 

Vodafone Customer Services  or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries  can check your account.

 

Sometimes it's been known for allowances to update and can sometimes update after midnight.

 

Customer service can clarify.

 

Extras can be added as explained in Pay-as-you-go-extras. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.