Hi Team,
I just tried to top up my balance [Removed] for 5 GBP. Once I confimed the payment your system showed the next error:
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Sorry, we couldn't complete your payment
We're working hard to fix the issue, so please try again later.: 500, RC45C0 - [Error ref 1g1]
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Also you can find it enclosed.
As far as I see, the balance doesn't changed, but my bank charged me for 5 GBP. I had the same situation when I tried to use your sim-card in January, 2019.
Could you please solve the problem and return my money or top up the balance?
Thank you in advance.
[MOD EDIT: This post has been edited to remove personal information please see Community Guidelines]
.png "Moderator (Retired)"){kind=icon}
