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Pay as you go

Topup Anomaly

4: Newbie

Hello All,

 

 I topped up 4 days ago with £15. Today, without having used the phone, I have £13.80 credit. Where has the rest of my credit gone?

 

Regards

Cheemag

 

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3 REPLIES 3
17: Community Champion

Usually this info can be obtained via the myvodafone app  / myvodafone online. 

If its not clear then customer services on 191 or Live Chat can access your Account and clarify @Cheemag

 

 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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4: Newbie

wrote:

Usually this info can be obtained via the myvodafone app  / myvodafone online. 

If its not clear then customer services on 191 or Live Chat can access your Account and clarify @Cheemag

 

Thanks for your reply. Apparently it was a debit for a call to my own phone ...!

 

  They refunded it.

 

Regards

 

Cheemag


wrote:

Usually this info can be obtained via the myvodafone app  / myvodafone online. 

If its not clear then customer services on 191 or Live Chat can access your Account and clarify @Cheemag

 

 



 

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17: Community Champion

You are very welcome @Cheemag

Good to hear that Customer service helped.  

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options