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Hi all, any help keeping my sanity would be much appreciated. After an 11 month saga with Vodafone I finally received an unlock code, only for it not to work. After 5 or 6 in store visits & online chats, and hours of lost time, I am looking for a member of the team to step up and sort out my problem.
My IMEI number was correct, however the unlock code did not work. I will give a brief history of my problems with Vodafone in case the solution lies therein.
>March 2016: I buy unlocked Sony Ericcson in Vodafone store in John Lewis Oxford street
>May 2016: phone develops a sound fault, I take it back to the store as it is within the guarantee and they send it off to be fixed
>June 2016: I pick the phone back up, however while being fixed the phone appears to have been locked onto the Vodafone network. I am going abroad for 5 months, so I have no option but to use a different phone.
>Vodafone refuses to consider unlocking the phone unless I am a customer, and don't seem to recognise that paying £139 for a handset qualifies me as a paying customer.
>December 2016: I give in and buy a pay as you go SIM, eventually after 30 days I receive an unlock code.
And yes, you got it, the bloody unlock code doesn't work.
What do I do? Who can help?
Vodafone! What a bunch of idiots
I can not begin to count the number of wasted hours I have spent on the phone or emails sent. Today I called them 3 times, the amazing thing is that I am not even with them anymore! I have a phone which needs to go for repair so I thought I would use an old phone I have. I am with EE now and the S5 I have is ok locked to Vodafone. So last Monday I filled in the online request for an unlock code. Wednesday I called to see why I hadn't received it, I was promised to get it in 24hrs. Today I called and I was given a code on the phone, guess what? Yes you are correct, it doesn't work. I have tried 3 different SIM cards on 3 different networks. Vodafone told me that it is the SIM that is locked. I called EE they gave me a unlock code and pin in case but said they thought it was the phone. I called Vodafone back, they say it is the SIM, 3 different SIM cards! It's definitely unlocked they say! Vodafone are as much help as a chocolate teapot. Now what?