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Pay as you go

Very Me Rewards and Six Pack

3: Seeker

Hi, according to the Very Me T&C’s, to be eligible for rewards you must top up every 6 weeks. So if I buy a big value SIX PACK (which effectively means I don’t top up for 180 days), will I lose my eligibility for Very Me rewards after 6 weeks? 

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17 REPLIES 17
Moderator (Retired)

Hey @CEB5000, that will still be fine 👍

 

With our Big Value Six Pack 10 offer, you're actually getting six lots of 30-day Big Value Bundles.

It's just the same as buying them separately, only it's better value!

 

Blair

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3: Seeker

Thanks Blair, but I won’t top up for 180 days so will that not exclude me from VeryMe after 6 weeks?

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Moderator
Moderator

@CEB5000 I've raised this to our dedicated team to find more information about your eligibility for the Very Me Rewards, with this package. As soon as I've got some confirmation from them, I'll pop back here and let you know.

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3: Seeker

Thanks Loz, my current BVB runs out today so forced to make a decision I think I will stick with it rather than risk forfeiting veryme. Still interested to know though

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Moderator
Moderator

@CEB5000 The team I've raised this to have requested some further information. So we can get this sent over to them, I've sent you a private message with details on how to get in touch with us. They'll then be able to confirm everything for you 🙂

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3: Seeker

Ok have responded with my details. Thanks

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3: Seeker

Any updates on this Loz, or have I found a fundamental flaw in the products? 😉

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Moderator (Retired)

I've also fed this back to be double checked @CEB5000.

We'll get back to you just as soon as we have clarification.

 

Blair

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3: Seeker

Thanks @Blair, much appreciated  - I was contacted on Friday to provide ‘more’ account details so they can look into this but I reiterated that my question concerns the compatibility of their products and is not account specific. Unfortunately i have missed my opportunity to buy the six pack now.

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3: Seeker

......and the response I finally got from the specialist team was “the query is best dealt with by the specialist team on social media.” 10 out of 10 Vodafone for incompetence.

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Moderator (Retired)

Oh, sorry about that @CEB5000, that's certainly not the greatest response!

 

We actually have one team in place that's supporting the product via social media. This is who i've contacted.

They work directly with our product managers and marketing teams. As soon as I get a response and some clarification, I'll get right back to you,.

 

Blair

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Moderator (Retired)

I've got a response to this now @CEB5000

 

It seems that our new Big Value Six Packs aren't compatible with VeryMe just at the moment.

Our Product teams are aware of this, and are looking at ways to integrate everything as we really want VeryMe to be available to everyone!

 

I'm really sorry for any confusion around this, but I hope this clarifies the situation for now.

 

Blair

 

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3: Seeker

Thanks @Blair for the clarification. That’s a shame, but at least we have acknowledgement and can make the appropriate choice when renewing.

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2: Seeker

Hi. I got a Big Value six pack starting Early Jan 2019 (expires early July 2019). I had access to VeryMe until a few days ago. Could you please reinstate me? It is not fair that I have been deregistered from VeryMe because of not topping up in the last 6 weeks. My six pack is active for a full 6 months and I have paid in advance! Many thanks.

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Moderator

@Jonsies2018 As far as I'm aware, we haven't received another update since the last message from @Blair
I'm really sorry for any disappointment caused. The dedicated team will be working hard to get our VeryMe Rewards up and running for all of our customers, as quickly as possible. 
I'll be sure to pass on your feedback and comments regarding this, to make the team aware of how this is affecting our customers. 

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2: Seeker

@Colleen wrote:

@Jonsies2018 As far as I'm aware, we haven't received another update since the last message from @Blair
I'm really sorry for any disappointment caused. The dedicated team will be working hard to get our VeryMe Rewards up and running for all of our customers, as quickly as possible. 
I'll be sure to pass on your feedback and comments regarding this, to make the team aware of how this is affecting our customers. 


Thanks @Colleen. Understood, but you guys really need to step up. The Big Value Six Pack is a pseudo-product between PAYG/pay monthly. If it is going to be excluded from VeryMe Rewards, you need to make that absolutely clear on your website. People should know before signing up for a six month contract!

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Moderator

@Jonsies2018 I completely understand where you're coming from and I will raise this with the dedicated team 😊 We wouldn't wish to confuse or disappoint any of our customers and I understand this situation has been far from ideal. I really appreciate your cooperation and continued patience. 

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