main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay as you go

Vodafone K3565 mobile connection

2: Seeker

I have an old Vodafone K3565 mobile connection stick, and have purchased a £10 pre-paid data sim, but it does'nt work. Appreciate any assistance. Thanks

View more options
17: Community Champion

Hi @rgithh 


Your sim card should be already activated but customer services on 0333 3040191,  191 or Live Chat can check.

Vodafone Social Media can help via Twitter or Facebook Contact-us-for-account-specific-queries. 


Maybe try the sim card work in another device to see if it is working.

I haven't used your particular model of dongle but the user manual may help in some way K3565-Z Mobile Connect USB Stick User Manual. 

Also please check the Apn settings in the device.



There are some further links via a Google search in regards to different computers , software and drivers which may help.

Please ensure nothing is hindering the dongle connecting.



Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

View more options
17: Community Champion

Hi @rgithh 


As you can see the device is not listed here .  Unfortunately, this will mean the device will not be compatible with Windows 10 and you will need an new up to date device from here: Vodafone Dongles 

View more options