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Pay as you go

Vodafone K3565 mobile connection

rgithh
2: Seeker

I have an old Vodafone K3565 mobile connection stick, and have purchased a £10 pre-paid data sim, but it does'nt work. Appreciate any assistance. Thanks

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2 REPLIES 2
BandOfBrothers
17: Community Champion

Hi @rgithh 

 

Your sim card should be already activated but customer services on 0333 3040191,  191 or Live Chat can check.

Vodafone Social Media can help via Twitter or Facebook Contact-us-for-account-specific-queries. 

How-do-I-activate-my-SIM. 

Maybe try the sim card work in another device to see if it is working.

I haven't used your particular model of dongle but the user manual may help in some way K3565-Z Mobile Connect USB Stick User Manual. 

Also please check the Apn settings in the device.

Why-can't-I-connect-to-the-internet-Dongles. 

And deviceguides.vodafone.co.uk 

There are some further links via a Google search in regards to different computers , software and drivers which may help.

Please ensure nothing is hindering the dongle connecting.

vodafone-mobile-broadband-usb-sticks/mobile-broadband-software-for-windows-7 

 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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AnnS
17: Community Champion

Hi @rgithh 

 

As you can see the device is not listed here .  Unfortunately, this will mean the device will not be compatible with Windows 10 and you will need an new up to date device from here: Vodafone Dongles 

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