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Pay as you go

Voxi payment not taken.

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2: Seeker

Hi I received a text from Voxi (at 2am) advising me "didn't go through" I checked my bank and there are sufficient funds, so why would this happen???

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5 REPLIES 5
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17: Community Champion

I would suggest contacting the VOXI customer service team voxi.co.uk/contact-us 

 

Sometimes banks can be overly cautious when this is concerned.

 

Some further help in  》 https://help.voxi.co.uk/payment/ 

 

 

Current Phone > Samsung Note 10+ 5G

Samsung One Ui 2.5  / Android 10.

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2: Seeker

Absolutely no help whatsoever, thank you anyway.

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17: Community Champion

Unfortunately there isn't any account access via this forum anymore @Topcat1968 

Thats why I've advised the above.

Sorry I couldn't help any further as a fellow customer  :Sad_face:

Take care.

Current Phone > Samsung Note 10+ 5G

Samsung One Ui 2.5  / Android 10.

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17: Community Champion

Hi @Topcat1968 

 

If your payment has failed, you need to take this up with your bank, you may have sufficient balance but there may be a problem with your card.

 

Voxi give this advise:  Why has my payment failed? 

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2: Seeker

I DO NOT have to take it up with my bank at all, Voxi/Vodafone have been taking the same amount, on the same day of the month, from the same account since August with no issues whatsoever, the PROBLEM lies squarely with Voxi/Vodafone.

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