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05-12-2019 05:59 AM
Hi I received a text from Voxi (at 2am) advising me "didn't go through" I checked my bank and there are sufficient funds, so why would this happen???
05-12-2019 06:57 AM - edited 05-12-2019 06:59 AM
I would suggest contacting the VOXI customer service team voxi.co.uk/contact-us
Sometimes banks can be overly cautious when this is concerned.
Some further help in 》 https://help.voxi.co.uk/payment/
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
05-12-2019 07:03 AM
Absolutely no help whatsoever, thank you anyway.
05-12-2019 09:18 AM
Unfortunately there isn't any account access via this forum anymore @Topcat1968
Thats why I've advised the above.
Sorry I couldn't help any further as a fellow customer
Take care.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
05-12-2019 09:50 AM
Hi @Topcat1968
If your payment has failed, you need to take this up with your bank, you may have sufficient balance but there may be a problem with your card.
Voxi give this advise: Why has my payment failed?
05-12-2019 03:56 PM
I DO NOT have to take it up with my bank at all, Voxi/Vodafone have been taking the same amount, on the same day of the month, from the same account since August with no issues whatsoever, the PROBLEM lies squarely with Voxi/Vodafone.