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This was never an issue until I switched to Vodafone recently! As I often did before, i like to use mobile credit to add funds to my PS4 account so I decided to add £50 pound credit to my PAYG phone in order to do so but for weeks whenever I try to add any money even as little as £5 pound to my PS4 wallet I'm met with an error saying I have reached my Vodafone spend limit after contacting Sony and Boku who both agree this shouldn't be happening I contacted Vodafone who basically just gave me the runaround and have no concern at all at the money I've wasted and their poor customer service, please follow my warning and avoid them at all costs as I will be
If this is connected to Charge to Bill then there are limits set by Vodafone.
£30 for a single transaction
£50 for a month.
AFAIK those limits apply only to Pay Monthly. The only limit for PAYG is that the sum concerned should be covered by your credit balance.
There is a Charge to Bill bar in the great list of bars available on the online account - worth looking at your account @Kwquinn to make sure that that bar is off.
@Kwquinn To follow up on my previous post, you'll find the setting (Charge to bill bar) in your online account under Services and Extras, then Bars and Alerts.
Alternatively, a quick way to check whether the bar is on is to try to make a £1 donation to one of the charities listed here. Charity donations are also prevented by the bar, so you'd get some sort of error response (or your balance would fail to fall) if the bar is on.
That's disappointing! All posts here are read by Vodafone's Social Media Team, so hold on here to see if they can help sort this out for you.
@Kwquinn I'm sorry to see this is ongoing.
I've searched using the address registered to your Community profile, but I can't find an email from you to us.
Please confirm the reference number you received in the automated email response (it will look similar to #12345678), and we can check on the progress of this for you.
Me too have been in the exact same situation, worked fine until a few months ago, Vodafone tell me I’ve got a £650 limit PlayStation/Boku won’t accept more than £10? None of the 3 parties have got a clue why... totally agree What A Waste (of time and effort)
@FordyOwl It's disappointing to see this wasn't resolved for you when speaking to us previously.
If you're continuing to experience issues with using your credit on your PlayStation after following @Annie_N's advice, I've sent you a private message with details to get in touch with our team. We'll then be able to take a closer look into this for you.