extra text bundle

[starprincess]

Hi how do I stop the extra text bundle from automatically renewing, I have looked on the site and it says ring 2345, which i have and none of the options give me the way to stop the bundle from renewing, any help appriciated thank you,

[BandOfBrothers]

Hi

You could try Live Chat or ring 191 Customer service. 

The ’Live Chat‘ Option is found in the 'Contact Us' Link at the foot of the forum page. Please use a Computer to use this service. You may need to leave the Live Chat window page open a short time for Live Chat to initialise and for an Agent to become available. By using Live Chat you can also keep the chat logs. 

[AnnS · Accepted solution]

Hi @starprincess

You can cancel the extra texts by following the link below.

How do I manage My Extras?

If you have any problems cancelling, Live Chat or Customer Services will help.

[starprincess]

Hi thanks for that sorted it from your link have a good day