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I have tried topping up buy ringing and online and was told there was an error in processing the payment. I have since checked my bank and I have two pending payments for vodafone.
I have tried chatting online but keeps say there is no one available to chat.
It's disappointing to hear you've been facing problems with topping up @Alice01 and now two pending payments are reflecting on your bank, I appreciate how frustrating this must be. So I'm able to take a closer look into this and help get this resolved for you, please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Please remember to include the link to your forum post, along with you username.