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01709 917461 said they were Vodafone

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2: Seeker

01709 917461 said they were Vodafone when calling me on 15th March. They are not on the list of official numbers, so I didn't want to deal with them (making some sort of free offer that would cost me £10 a month!).  Can anything be done to list them if they are genuine or ban them if not?

Gordon

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Moderator

@dutyhog2 You're absolutely right, this isn't on our list of recognised numbers. I'm going to feed this back so it can be looked into and we can find out for definite what needs to happen. If it needs to be added to our list we'll be sure to do this, if not the necessary actions will be taken to stop future calls. 

Thanks for bringing this to our attention 😊 

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13 REPLIES
17: Community Champion

From a Google Search it appears to be an affiliated Vodafone Rewards Team. 

Personally I would suggest being careful to what you agree to on a cold call _ best to ring Vodafone on 191 if you want anything. 

IMG_1084.JPG

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Moderator

@dutyhog2 You're absolutely right, this isn't on our list of recognised numbers. I'm going to feed this back so it can be looked into and we can find out for definite what needs to happen. If it needs to be added to our list we'll be sure to do this, if not the necessary actions will be taken to stop future calls. 

Thanks for bringing this to our attention 😊 

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2: Seeker

I had same problem today trying to sell me smart tablet and contract SIM card 

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3: Seeker
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Administrator

@Rossshaw96 If you'd rather not receive any marketing-related calls from us, simply text STOP PHONE to 9774. 

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1: Seeker

Hi, 

What action has been taken from this please? 

I have received a call from them today to the number is still the same as the comment posted 3 months ago 

 

thanks 

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Moderator

@Emilygarlinge I can confirm this is one of our recognised numbers, it appears to be from our sales and marketing team.

If you wish to stop receiving these calls, please text STOP to 9774. This will change your marketing preferences and you'll no longer receive further contact.

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12: Established

Why on earth aren't the numbers listed in numerical order? If the idea is to reassure us, giving us a reasonable chance to spot the pesky number in the list would be ever so helpful.

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1: Seeker

Hi Josh,

 

Colleen stated on the 20/03 that this wasn’t a recognised number. So when they called again yesterday I told them I didn’t want to speak to them until they are and now your stating they are recognised? 

Did they just become recognised or were they always, I’m confused. When they called they were asking for my log in details to access my account which also doesn’t seem ok, especially after you and Colleen saying different things on behalf of Vodafone.

 

thanks 

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12: Established

Colleen said she had referred it for investigation, so it looks as though it was discovered to be genuine, and added to the list.

But it's pretty poor practice to be asking for login details if they initiated the call. I never give out that sort of info unless I initiated the call - even if I've started the sequence, if my bank calls me back I won't provide ID info, but call them again to continue the discussion. 

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Moderator

@Emilygarlinge The advice from @ToniCa is spot on there, Colleen originally picked up the number to investigate but since this we've confirmed the number has always been genuine and belongs to our Sales and Marketing teams.

In regards to the numerical order of the list, I'll gladly feed this back to our website team internally to see if this can be bettered. I completely understand finding the number in the list of numbers we'll call from is difficult, we'll get this passed on as soon as possible.

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2: Seeker

Hi Josh. 

Out of interest how often do Vodafone check/change their marketing preferences? This number has called me 6 times in the last 3 days, when I went to text STOP to 9774 I realised I had actually already done so in 2015. Could you let me know why that is no longer valid? Thanks

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Moderator

The request to opt out of marketing calls can take up to 28 days to complete @alibrod, so you can still receive calls for a while after texting 9774. 

It's strange that you're still receiving calls after requesting to be removed previously and we'll be happy to investigate this for you. As we'll need access to your account to do this, please contact us by following the instructions in the private message I've sent you.

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