main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay monthly

£2000 last year

Highlighted
2: Seeker

How do I get Vodafone to reply to emails regarding my bills. Talked to them on the phone and was offered £20 goodwill payment. Eight emails so far

View more options
4 REPLIES 4
17: Community Champion

Are you using the email address in Here

 

That or Live Chat or telephone support on 191 can assist or wait.for the Vodafone Social Media Teams here to catch up with your thread.

 

 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
2: Seeker

Yes used that one as well as many others!

 

21.03.18. £33.27
02/02/18. £55.00
14/02/18. £81.03
22/02/18.  £20.00
23/02/18. £75.00
14/03/18. £224.19
12/04/18.  £22.20
14/05/18.  £133.90
20/06/18. £536.85
12/07/18. £340.50
14/08/18. £245.03
12/09/18. £20.82
12/10/18. £24.65
21/11/18. £324.64
 
Total 2018 £1935.08
 
02/01/19. £150.28
21/01/19. £26.20
14/03/19. £106.21
26/03/19. £111.31
 
Total 2019 £544.00
 
Current billing so far
View more options
17: Community Champion

Ok so it's a case of waiting for a reply from your email and or customer service on the support channel etc.

 

I assume your online myvodafone or myvodafone app isn't going to show the breakdown of what's being charged for.

 

I wish you all the best with this situation. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
17: Community Champion

AFAIK, My Vodafone won't show a breakdown, but should allow you to download bills, which will have detailed usage.

If data is reponsible, note that you should be able to apply a cap through MV.

View more options