£2000 last year

[User1804]

How do I get Vodafone to reply to emails regarding my bills. Talked to them on the phone and was offered £20 goodwill payment. Eight emails so far

[BandOfBrothers]

Are you using the email address in Here

That or Live Chat or telephone support on 191 can assist or wait.for the Vodafone Social Media Teams here to catch up with your thread.

[User1804]

Yes used that one as well as many others!

21.03.18. £33.27

02/02/18. £55.00

14/02/18. £81.03

22/02/18.  £20.00

23/02/18. £75.00

14/03/18. £224.19

12/04/18.  £22.20

14/05/18.  £133.90

20/06/18. £536.85

12/07/18. £340.50

14/08/18. £245.03

12/09/18. £20.82

12/10/18. £24.65

21/11/18. £324.64

Total 2018 £1935.08

02/01/19. £150.28

21/01/19. £26.20

14/03/19. £106.21

26/03/19. £111.31

Total 2019 £544.00

Current billing so far

[BandOfBrothers]

Ok so it's a case of waiting for a reply from your email and or customer service on the support channel etc.

I assume your online myvodafone or myvodafone app isn't going to show the breakdown of what's being charged for.

I wish you all the best with this situation. 

[hrym]

AFAIK, My Vodafone won't show a breakdown, but should allow you to download bills, which will have detailed usage.

If data is reponsible, note that you should be able to apply a cap through MV.