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Account Closed and Settled But Still Reporting to Credit File

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2: Seeker

Hi, can a moderator on here help please?

 

I've not been with Vodafone for about 5 years now, closed account, no arrears - yet its still being reported to my credit report on a monthly basis.

 

This isn't on and frankly quite worrying!

 

Would really appreciate help on this matter as trying to get through to Customer Service when you don't have an active account is like trying to cross to Mordor....

 

Thanks! 

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3 REPLIES 3
2: Seeker

Sorry, not a reply. I just logged on for exactly the same reason and it seems to be impossible to get hold of anyone.  Would love to know why Vodafone is still on my credit file over a year after moving to a new provider?



 

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Moderator

Hi @Deedaw & @hradodds9  I've sent you both a private message with details on how to get in touch. Our Credit File team will be more than happy to look into your queries further. 

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2: Seeker
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