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Account Still Open

Anonymous
Not applicable

I've ended my pay monthly account with Vodafone, many years ago. Recently I checked my credit score history and although I have no late payments and the status is OK, it still shows up as if my account was open. How can I get it properly closed from Vodafone so it no longer shows on my credit score?

7 REPLIES 7

Loz
Moderator (Retired)
Moderator (Retired)

I'm sorry to hear since closing your account with us, it's still showing as active on your credit file @Anonymous, I understand how concerning this may be.
We'd love the opportunity to take a closer look into this and get things sorted for you. To do this, I've sent you a private message with details on how to get in touch with us.

I also have the same issue, my account with Vodafone was closed many years ago however it is still showing up on my credit score report.

What do I need to do to get this removed or account closed properly.

BandOfBrothers
17: Community Champion
17: Community Champion

@Chan00000 wrote:

I also have the same issue, my account with Vodafone was closed many years ago however it is still showing up on my credit score report.

What do I need to do to get this removed or account closed properly.


@Chan00000 

 

Speak with the Vodafone Social Media Teams via Contact-us-for-account-specific-queries as they have a dedicated Credit File Specialist Team.

 

🌈  Stay Safe.  🌈

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

I have the same issue, account closed years ago but still shows as open.

hrym
17: Community Champion
17: Community Champion

If you contact the Social Media Team via the links given by @BandOfBrothers above,they'll be able to get this sorted for you.   In the present circumstances, customer service channels aren't running at full speed but, once you've given the team your details, you can leave it with them and won't have to be hanging on the end of a live call.

If you know your old number, it'll help, but make it clear that sending it an SMS to confirm security won't work.

Humphreyssi
2: Seeker
2: Seeker

I too I’ve discovered have an open credit account despite ending my account years ago. 

TJ
Community Manager (Retired)
Community Manager (Retired)

Hey @Humphreyssi, thanks for getting in touch. One of the Credit File Specialists in our team will be happy to take a closer look into this for you. So they can do this safely and securely, I've sent you a private message with details on how to get in touch.