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Account problem - credit report

2: Seeker

Hi all, 


I had until recently a mobile broadband account with Vodafone. Despite the account now being closed and the outstanding balance paid, it is still showing on my credit report as active and new amounts are still being added to it. I've tried calling the contact centre and speaking to an advisor on this website but no luck. Does anyone know how to get Vodafone to update the account on my credit report? Many thanks 

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17: Community Champion

Yes @davidbuxton5  contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries as they have a dedicated Credit File Specialist Team who can investigate this situation for you.


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