main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay monthly

Adult content blocked

Highlighted
2: Seeker

Hi all,

 

I recently upgraded my plan and I was fine viewing adult content before the plan, but now it seems it's getting blocked? I have made sure all the bars are off etc. Any ideas what to do?

View more options
5 REPLIES 5
17: Community Champion

I've seen where a person has lifted the bar on their side but it's still showing on Vodafones side.

 

Phone 191 or use Live Chat or pop into a Vodafone Highstreet Store with photo Id and they'll check their side @Lewisjarvis 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
17: Community Champion

Hi @Lewisjarvis 

 

If you have Secure Net on your new plan this will be preventing you from accessing these sites.  Try removing Secure Net through the My Vodafone application by going to Extras, mobile data options and toggle off Secure Net.

 

There is information here :  How do I deactivate Secure Net?

 

Also try updating your data connection by texting WEB to 40127.

View more options
2: Seeker

Hi,

I have already talked to the team about this and they seem to have no idea about what's going on they have deactivate secure net as well it has no effect on the issue and I am Texting Web on 40127 but nohhjnh happens either. 

Thanka

View more options
17: Community Champion

There was a spate of posts as I mentioned earlier where people were removing the bar themselves and were reporting that the block was still happening even though the Vodafone Agents were telling them the bar was lifted.

 

I think your going to have to persevere.

 

Sending WEB to 40127 does not work for everyone as it's a shortcode which sets up internet on a phone.

 

If you can access non adult sites then your APN'S are correct and you don't need to text 40127.

 

When I needed the bar lifting my choice was to visit a Vodafone Highstreet Store with I.D and they did this for me in house.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
17: Community Champion

Hi @Seeed512 

 

Upgrading your contract does not reactivate content control, as it is account related, you only need to remove it once.

 

You mention Customer Services have deactivated Secure Net, you are given three months free trial.   You need to go into My Vodafone and make sure it is toggled OFF.

 

As far as texting to 40127 is concerned, this is recommended to refresh your data connection.

View more options