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Advice when Spotify Premium reverts to restricted version

jdferguson89
2: Seeker
2: Seeker

If you're Spotify Premium has reverted to the restricted version, this is how I resolved mine...

 

1. Uninstall the Spotify app

2. Visit spotify.com and reset password

3. Re-install the Spotify app and log in with the new details

 

I first of all contacted Vodafone who said all I need to do is re-follow the link and re-subscribe, but when I did it said I already had Spotify Premium so couldn't re-subscribe. But my Spotify App said 'go premium'. I decided to contact Spotify directly about it but it asked me to log in. When I did it said my login details were incorrect, even though I was very sure the details were correct. I reset my password and logged in and it said I had Spotify Premium with Vodafone. So I re-installed the app, logged in with the definate correct details and it was no longer was the restricted version.

1 REPLY 1

Retired-LouiseE
Moderator (Retired)
Moderator (Retired)

Hello @jdferguson89

 

Thank you for posting your experience in resolving this problem :Smiling:

I'm relieved to hear your Spotify premium is now up and running. 

 

All the best, 

Louise