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Pay monthly

Any back room staff or super users help ?

2: Seeker

Hey, have had my account “ cleansed” by a super user in the back room staff or super users f Vodafone to fix an issue and now I have a working phone but no account to match it when I call customer services my number does not come up and they can’t find me using number imei account number etc as my account has not been set up properly and trying to explain what has happened without them being able to see notes or track me is impossible and they wont let me talk to back room staff grrrrrrrrrr

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Moderator
Moderator

@Singletrax I'm sorry to hear this has happened and this is hasn't been resolved, I understand how unsatisfying this must be for you. So I'm able to take a closer look into your account regarding this, I've sent you a private message with details on how to get in touch with us.

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