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Apple Watch 4 dispatch/cancellation issues

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2: Seeker

Hi,  I have ordered an Apple Watch on 25th of May, after it hasn’t been delivered by 29th I have been lied to that it’s going to be delivered next day for 11 days straight. So finally last wednesday I spoke to someone willing to help me and it turned out that the order was on hold all this time because my number showed not activated in the system, so they advised me to cancel the order and place it again, but guess what, I have tried cancelling it twice for the past week and nothing happens again, it shouldn’t take more than 48 hours as the order hasn’t been processed or dispatched. 

 

I dont know where to look for any more help, I feel like I won’t even get my money back.

 

Thanks in advance. 

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1 REPLY 1
17: Community Champion

It certainly sounds like Vodafone Systems are causing you some frustration @kh4n7 

 

As this is going to need account access which isn't available via this forum I would suggest to persevere with Customer Support and or the Vodafone Social Media Teams via Facebook and Twitter.

 

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.

 

But it's the same Social Media Teams here that help and assist via Facebook and Twitter.

 

Things have changed as they have decided that help and assistance with account based issues would be best supported that way.

 

I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.

 

Please remember to include the link to your forum post, along with your username.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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